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Terms & Conditions

Prize Draw 

By entering Terms and Conditions agreed to, no payment required to enter, winner will be notified by e-mail to arrange delivery, PANTRY Exclusive can be unsubscribed at any time, Winning number on exported spreadsheet to be generated by, Delivery can take up to 10 days as December, Non-transferable for cash, To publicise the winners name, a photo with prizewould be great but not a condition, promoter is Northumbrian Pantry Ltd (details on website), The Promoter reserves the right to withdraw this offer or amend these Terms and Conditions at any time without notice. In the event of any dispute regarding the Terms and Conditions, the conduct, results and any other matters relating to this prize draw, the decision of the Promoter shall be final and no correspondence or discussion shall be entered into.

Pantry Shop

Terms and Conditions of Sale
Please read these terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Northumbrian Pantry makes its products available to you.

Information about us
The Northumbrian Pantry online shop is operated by Northumbrian Pantry Limited (“we”). We are registered in England under company number 12190956 with our registered office at Northumbrian Pantry Ltd. Stewards House, Simonburn, Hexham, Northumberland, NE48 3AJ.

Use of the online shop
All orders for goods placed by you via the online order form shall be deemed to be an offer by you, the buyer, to purchase goods pursuant to these terms and conditions. You, the buyer, shall be responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order unless all details requested have been provided correctly.

Your Status
By placing an order you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are resident in the UK;
(c) you are placing your order from the UK; and
(d) all details provided on your order for the purpose of purchasing the goods are correct.

All prices are in GBP (British Pound). The prices payable for the products that you order are clearly set out in the website. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item concerned. All prices are expressed inclusive of any VAT payable, but exclusive of delivery costs. You will be advised of the cost of delivery on the website at the time your order is accepted. Northumbrian Pantry reserves the right to alter the prices of the goods on offer online at any time without prior notice.

Taxes and duties
The total price we charge you for the Goods in your order includes all applicable taxes payable in the UK.

Stock availability
All of Northumbrian Pantry’s products and services are subject to availability.
If we are unable to fulfil your order we will contact you within 3 working days of receiving your order.

As all products and services are subject to availability, there will be no contract of any kind between you and us unless and until we actually process and dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are processed and dispatched, and not before, a contract will be made between you and us.

You can pay by any Visa or Mastercard credit card, Visa Delta or Maestro debit card.
Your payment details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be automatically charged for your order once your order has been acknowledged. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Delivery information
Delivery is by post or courier. We will deliver to the address as you have entered it on the order.
We cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please check the delivery address if you are uncertain.
If you request a delivery to a business, we shall consider the delivery to be successful, if it is delivered to a reception area and signed for by a representative at that address.
Orders will normally be delivered within 4 working days of receipt. If goods fail to arrive after 14 days from date of order, please notify us on: We do our best to secure delivery within 14 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.
In the event that the order is returned to us by the courier or otherwise due to non-delivery, Northumbrian Pantry gives the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing. We cannot deliver to PO boxes.

Returns & refunds
We hope you will be happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to those ordered, we aim to make the returns process as simple as possible. If you believe that there is a product quality issue, then please contact us on: We must be notified of damaged goods within 2 days of delivery. We will refund the credit/debit card/Paypal account used to make the purchase including postage charges incurred when we receive the items back. Purchasers may cancel the order by informing Northumbrian Pantry Ltd. up to 7 days after receiving the order. Goods must be returned unopened, sealed and in original condition together with the original invoice within 7 days of the date cancelled. Northumbrian Pantry Ltd will refund the purchase within 30 days of you notifying us about the return. The cost of returning the product is the responsibility of the purchaser. Liability for loss or damage during transit is also the responsibility of the purchaser.

Contact us
If you have an order query, please email us at, or call 07572 687745 or write to us at:

Northumbrian Pantry Ltd.
Stewards House
NE48 3AJ
Company Registration No.: 12190956